Terms of service

Terms of Service

Welcome to Sanderga. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website and services.

1. About Sanderga

Throughout these Terms, the words "Sanderga," "we," "our," and "us" refer to the operator of this website. The terms "you" and "your" refer to anyone visiting, browsing, or purchasing from our website.

These Terms apply to all users, including customers, visitors, and anyone who interacts with our website.

2. Eligibility to Use Our Website

By using our website, you confirm that you are at least the age of majority in your state or country of residence, or that you have permission from a parent or legal guardian to use this website where applicable.

You agree to use our website only for lawful purposes.

3. Customer Information

To complete purchases successfully, you agree to provide accurate, current, and complete information, including:

  • Full name

  • Billing information

  • Shipping address

  • Email address

  • Phone number

Providing false or incomplete information may result in delayed processing, cancellation of your order, or suspension of future purchases.

4. Acceptable Use

You agree not to misuse our website or services.

Prohibited activities include, but are not limited to:

  • Violating any applicable law or regulation

  • Attempting unauthorized access to our systems

  • Uploading malicious software or harmful code

  • Interfering with website functionality or security

  • Using our website for fraudulent or deceptive purposes

Violation of these rules may result in immediate termination of your access.

5. Orders and Acceptance

Submitting an order does not automatically guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Decline orders suspected of fraud or unauthorized activity

  • Verify customer information before processing

If an order cannot be fulfilled, we will notify you and issue a refund when appropriate.

6. Product Information

We make every effort to ensure that product descriptions, pricing, and images are accurate.

However, we cannot guarantee that:

  • Product colors will appear exactly the same on every screen.

  • All product descriptions are completely free of typographical errors.

  • Every item will remain available at all times.

We reserve the right to update product information, pricing, or availability without prior notice.

7. Pricing and Payments

Unless otherwise stated, all prices displayed on our website are listed in U.S. Dollars (USD).

Payments are processed securely through trusted payment providers.

Accepted payment methods may include:

  • Credit Cards

  • Debit Cards

  • PayPal

  • Other payment methods available during checkout

Once payment has been successfully completed, you will receive an order confirmation by email.

8. Shipping

Orders are generally processed within 1–3 business days before shipment.

Standard delivery within the continental United States typically takes 7–9 business days, although delivery times may vary depending on the carrier and destination.

At this time, we do not ship to:

  • Alaska

  • Hawaii

  • U.S. Territories

  • Military APO/FPO addresses

Customers are responsible for any customs duties, import taxes, or local fees that may apply to international shipments.

For complete details, please review our Shipping Policy.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders may be canceled within 24 hours after purchase. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

10. Returns and Refunds

Eligible products may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Returned items must satisfy our return eligibility requirements before a refund can be approved.

Refunds are issued to the original payment method after the returned item has been inspected.

11. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incomplete, please notify us promptly.

To help us resolve the issue quickly, include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging when applicable

We will review your request and work with you to provide an appropriate resolution.

12. Customer Reviews and Submitted Content

If you submit reviews, comments, suggestions, photos, or other content to Sanderga, you grant us permission to use, reproduce, publish, and display that content for business and marketing purposes.

By submitting content, you confirm that:

  • You own the content or have permission to share it.

  • It does not violate any intellectual property rights.

  • It is not unlawful, offensive, or misleading.

We reserve the right to remove any content that violates these standards.

13. Intellectual Property

All content available on the Sanderga website—including logos, graphics, product images, text, icons, designs, and website layout—is the property of Sanderga or its licensors and is protected by applicable intellectual property laws.

No material may be copied, reproduced, distributed, or used without our prior written permission.

14. Third-Party Services and Links

Our website may contain links to third-party websites or services for your convenience.

Because these websites operate independently, Sanderga is not responsible for their content, security, privacy practices, or any transactions conducted through them.

Accessing third-party websites is entirely at your own discretion.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Sanderga shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our total liability, if any, shall not exceed the amount paid for the product giving rise to the claim.

16. Indemnification

You agree to defend, indemnify, and hold harmless Sanderga, its employees, affiliates, partners, and service providers from any claims, losses, liabilities, damages, or expenses resulting from:

  • Your violation of these Terms

  • Your misuse of our website

  • Your violation of any applicable law or the rights of another person

17. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the applicable laws of the United States, without regard to conflict of law principles.

Any legal disputes arising from these Terms shall be resolved in the appropriate courts having jurisdiction.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain in full force and effect.

19. Updates to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business operations, legal obligations, or website functionality.

Any updated version will become effective immediately upon publication on this page. Continued use of our website after changes have been posted constitutes acceptance of the revised Terms.

20. Contact Us

If you have any questions regarding these Terms of Service, please feel free to contact us.

Sanderga Customer Support

Email: service@sanderga.shop

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

Thank you for choosing Sanderga. We appreciate your trust and are committed to providing a secure, transparent, and enjoyable shopping experience for every customer.