Refund policy

Return & Refund Policy

At Sanderga, we want you to shop with confidence. If your purchase isn't exactly what you expected, we're here to make the return process as straightforward as possible.

Please review the policy below before requesting a return.

1. Return Eligibility

30-Day Return Window

You may request a return within 30 days of receiving your order. Unfortunately, we cannot guarantee approval for requests submitted after the 30-day period.

Condition of Returned Items

To qualify for a return, the product must:

Be unused and in its original condition.
Include all original packaging, accessories, manuals, inserts, and tags (if applicable).
Be free from damage, excessive wear, or alterations.
Be suitable for resale.

Reasonable inspection of an item after delivery is acceptable, but products showing clear signs of regular use or damage may not qualify for a refund.

Items That Cannot Be Returned

For hygiene, safety, or customization reasons, the following items are not eligible for return:

Personalized or custom-made products.
Items damaged due to improper use, misuse, accidents, or unauthorized modifications.
Products returned without required components or original packaging.

2. How to Request a Return

Starting a return is easy.

Simply contact our customer support team with the following information:

Your order number
Product name
Reason for the return

Email: service@sanderga.shop

Once your request is received, our support team will review it and provide detailed return instructions, including the correct return address if your request is approved.

Please do not send any item back without receiving authorization first. Returns sent to the original shipping location or without prior approval may experience delays or may not be accepted.

3. Return Authorization

After reviewing your request, we aim to respond within 24 business hours.

If your return is approved, you will receive a Return Merchandise Authorization (RMA) number. Please clearly write the RMA number on the outside of your return package to help us process your return as quickly as possible.

4. Return Shipping

Unless the return is caused by our mistake, customers are responsible for the cost of return shipping.

We recommend using a shipping service that provides:

Tracking information
Delivery confirmation
Appropriate packaging to protect the item during transit

If your order arrives damaged, defective, or you receive the wrong item, Sanderga will cover the return shipping costs.

5. Refunds

Inspection Process

Once your returned package arrives, our team will inspect the item to confirm it meets our return requirements.

Refund Processing

Approved refunds are issued to the original payment method used during checkout.

Please allow up to 10 business days after inspection for your refund to be processed. Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.

Refund Amount

Your refund will include the purchase price of the returned product.

If applicable, handling fees or other non-refundable charges may be deducted unless the return is the result of:

A defective product
Shipping damage
An incorrect item sent by us

6. Exchanges

If you would like a different size, color, or product, we recommend requesting a return for the original item and placing a new order once your return has been approved.

For products that arrive defective or incorrect, our customer support team may arrange a replacement or direct exchange whenever possible.

7. Damaged, Defective, or Incorrect Orders

We carefully inspect every order before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photos showing the product and packaging

Once verified, we will arrange an appropriate solution, which may include:

A replacement item
A full refund
Another suitable resolution based on the situation

8. Return Address

For efficient processing, our return address may vary depending on the product or supplier.

The correct return address will be provided by our customer support team after your return request has been approved.

Please do not return products to any address shown on the shipping label unless specifically instructed.

9. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our services or business practices.

Any revisions become effective immediately after they are published on this page. We encourage customers to review this policy periodically before making a purchase